According to Wikipedia an autodialer is:
“An autodialer is an electronic device that can automatically dial telephone numbers to communicate between any two points in the telephone, mobile phone and pager networks. Once the call has been established (through the telephone exchange) the autodialer will announce verbal messages or transmit digital data (like SMS messages) to the called party ”
Voice Broadcasting and Predictive Dialing has, up untill now, been a technology reserved for largest telemarketing companies or large fortune 500 companies due to the cost of hardware, software, long distance calling, and digital circuits. With the advent of VoIP and many open-source applications utilizing VoIP almost any company large or small can tap into this effective marketing method.
Asterisk The Opensource PBX is the greatest open source VoIP pbx available on the market today, it is highly scalable and with the right resource can deliver millions of calls each day. Many open-source applications utilize Asterisk for the actual dialing function of the autodialer, with an easy to use “Manager” interface 3rd party applications can deliver commands directly to the PBX.
Gnudialer is one of the most popular open-source predictive dialers on the market. They have made great strides in designing an amazing application that includes the features of any commercial application such as DNC scrubbin and great answering machine detection. With the right modifications this open-source predictive dialer can turn into a high call volume VoIP autodialer capable of making over 300 concurrent calls!
Vicidial is the other most popular open-source predictive dialer. There is great debate about which one of these applications is superior, a debate that will probably never be solves. Each application really is designed to fit a different type of client and a different type of audience. Vicidial has an amazing web interface however it is much more complicate to install and has a larger learning curve for its agents.
Price Benefit
By using VoIP companies are able to literally save thousands of dollars each and every month. Lets look at a simple 100 line predictive dialer system and break down the price:
Traditional Predictive Dialer:
- Predictive Dialer Software / Hardware = $20,000
- Install And Configuration = $10,000
- 4 x T-1 Lines = $2,000 per month
- Long Distance Calling = $10,000 per month
VoIP Predictive Dialer:
- Predictive Dialer Software / Hardware = $FREE
- Install And Configuration = $10,000
- 1 DSL Line = $60 month
- Long Distance Calling = $2,000
For more information on how a VoIP predictive dialer could save you money call The Tek at 877-4-TheTek
