Jan 26

In a speech before the World Economic Forum in Switzerland this week, mega-billionaire Bill Gates is calling for a “creative capitalism” in which businesses build and target products for poorer nations.

Question for Bill: Like Linux and open source software, which has been widely embraced by less affluent nations because of its lack of pricetag and low barrier to entry?

In a Wall Street Journal interview, Microsoft Chairman Gates – who will give up his day-to-day duties at Microsoft this summer – cited the increasing disparity between the rich and poor as evidence of a failing capitalism and called upon business to make profits while also improving the “lives for those who don’t fully benefit from market forces,” Gates will say, according to the Journal.

Question for Bill: Does he mean companies like Canonical, whose popular Ubuntu Linux distribution got its start in Africa and is now spreading like wildfire?
Is he referring to the One Laptop Per Child (OLPC) foundation, spearheaded by MIT’s Negroponte, whose $100 laptop runs XO, a free and open source operating system?

Is Gates ia secret admirer of open source? After all, he is the world’s richest man whose company found guilty of monopolistic practices, very restrictive in its licensing practices and not known for its benevolence. Even today, Microsoft, which until fairly recently denounced the concept of open source software, is pushing the most premium (and most expensive) editions of its latest Windows operating system to the paying masses. Businesses can’t even get Vista Enterprise unless they pay into its Software Assurance maintenance plan.

The Free Software Foundation and many other open source backers like Richard Stallman and Eben Moglen – hold that software is a utility that must be kept open to prevent corporate ownership of information. This is essential to slowing the growing economic disparity between nations and people. The General Public License is just that — a license which protects and conveys software rights to the general public. It’s true that Microsoft has backed off its campaign against open source and has agreed to make its software at least interoperable with Linux. But its software is still proprietary.

Still, there’s no doubt that Gates has donated a massive sum from the Microsoft bank to help curb world diseases and his $33 billion foundation — founded with his wife, Melinda — will do more good works. I wouldn’t expect Microsoft to start pitching Linux and open source software but it is noteworthy that Gates was the key driver of the PC revolution, which introduced the concept of low cost personal computing to the masses. It’s not like IBM was paving the road ahead in those early days.

Jan 22

In huge news for the VoIP world (and the open-source Asterisk project underlying Fonality), Fonality has entered into a partnership with Dell to take easy-to-use, affordable VoIP phone systems to the SMB (small-to-medium sized business) under a brand name Dell is calling the “Fonality VoIP Phone System.” Dell will be selling it through its global SMB sales organization, as well as its channel.

Needless to say, the opportunity is huge. According to the Dell’Oro Group [PDF], 35 million small businesses worldwide are expected to adopt VoIP calling over the next three years. Fonality brings to the table an easy-to-use, directly installable product. Dell brings its market reach and brand. It’s a good deal for Dell. It could be the making of Fonality.

Again, look at the math:

An IDC analysis pegs Dell at more than 28% market share in the United States SMB market, or roughly seven million of the US’ 25 million SMBs. This deal immediately helps to put Fonality in front of Dell’s SMB customer base, as well as new accounts into which it’s selling.

That’s huge.

Dell didn’t choose Fonality because it’s built on open source, however, as Chris Lyman, Fonality’s CEO, notes on his blog. Rather, Dell was looking for three things. The product:

  1. Must be high in value
  2. Must be super easy to use
  3. Must run on Dell

The other big reason Chris cites for Dell’s choice of Fonality is its hybrid-hosted model. Regardless of the reason, it’s a huge coup for Fonality. Kudos!

Jan 22

According to Wikipedia an autodialer is:

“An autodialer is an electronic device that can automatically dial telephone numbers to communicate between any two points in the telephone, mobile phone and pager networks. Once the call has been established (through the telephone exchange) the autodialer will announce verbal messages or transmit digital data (like SMS messages) to the called party

Voice Broadcasting and Predictive Dialing has, up untill now, been a technology reserved for largest telemarketing companies or large fortune 500 companies due to the cost of hardware, software, long distance calling, and digital circuits. With the advent of VoIP and many open-source applications utilizing VoIP almost any company large or small can tap into this effective marketing method.

Asterisk The Opensource PBX is the greatest open source VoIP pbx available on the market today, it is highly scalable and with the right resource can deliver millions of calls each day. Many open-source applications utilize Asterisk for the actual dialing function of the autodialer, with an easy to use “Manager” interface 3rd party applications can deliver commands directly to the PBX.

Gnudialer is one of the most popular open-source predictive dialers on the market. They have made great strides in designing an amazing application that includes the features of any commercial application such as DNC scrubbin and great answering machine detection. With the right modifications this open-source predictive dialer can turn into a high call volume VoIP autodialer capable of making over 300 concurrent calls!

Vicidial is the other most popular open-source predictive dialer. There is great debate about which one of these applications is superior, a debate that will probably never be solves. Each application really is designed to fit a different type of client and a different type of audience. Vicidial has an amazing web interface however it is much more complicate to install and has a larger learning curve for its agents.

Price Benefit

By using VoIP companies are able to literally save thousands of dollars each and every month. Lets look at a simple 100 line predictive dialer system and break down the price:

Traditional Predictive Dialer:

  • Predictive Dialer Software / Hardware = $20,000
  • Install And Configuration = $10,000
  • 4 x T-1 Lines = $2,000 per month
  • Long Distance Calling = $10,000 per month

VoIP Predictive Dialer:

  • Predictive Dialer Software / Hardware = $FREE
  • Install And Configuration = $10,000
  • 1 DSL Line = $60 month
  • Long Distance Calling = $2,000

For more information on how a VoIP predictive dialer could save you money call The Tek at 877-4-TheTek